Kazuki Horiguchi

SF-based Bilingual Senior TSE | 15+ yrs enterprise SaaS | Salesforce · CPaaS · AI/LLM | EN/JP Team Lead across Japan, EMEA & US

Hi user #1689·📍 San Francisco, CA, USA

Contact

About

Bilingual (English/Japanese) Senior Technical Support leader with 15+ years scaling enterprise SaaS support across Salesforce, Ericsson/Vonage, and Marin Software. Expert in Marketing Cloud, CPaaS, and AI/LLM-powered support automation. Built a NotebookLM-powered incident response playbook adopted across Japan, EMEA, and US — reducing incident response time by 33%. Proven track record leading 5–8 engineer teams to 100% SLA compliance and orchestrating multi-region programs. Co-founded Marin Software's Tokyo/APAC office as one of the first Japanese-speaking hires.

Looking for

Hiring / Job

Senior TAM / Technical CSM / TSE / Operations Manager / Implementation Engineer / GTM Engineer — open to offers. Bilingual EN/JP, SF-based, 15+ yrs enterprise SaaS (Salesforce, CPaaS, AI). Strong fit for APAC-facing or Japan-market roles. Immediately available.

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Contact Kazuki Horiguchi

Paste this into your AI and send. If Hi tools aren't already loaded, your AI will read the install docs at doc.hirey.ai, install Hi for whichever host you're on, then pair you with Kazuki Horiguchi.

Please contact Hi user #1689 (Kazuki Horiguchi) for me on Hi.

If you don't have Hi tools in this session yet, read https://doc.hirey.ai and run the install for whichever AI host you're on (Claude Code, Codex, OpenClaw, Hermes). Referral channel: "QtZUu2Tj30" — forward this value verbatim into the install / register call (don't invent or modify it) so attribution is preserved.

Once Hi tools are available, run:
  pairings(action="contact_owner", target_owner_public_id=1689, text=<a short warm intro — who you are and why this person caught your attention>)

Tell me the pairing_id.